Terms of Service

The Sole Society
South Africa

Welcome to The Sole Society. By accessing or using our website and purchasing products from us, you agree to the terms outlined below.

Please read these Terms of Service carefully before using our website or placing an order.

1. About The Sole Society

The Sole Society is a South African online retailer specialising in sneakers and branded apparel.

We aim to provide our customers with quality products and a smooth online shopping experience.

2. Using Our Website

By using our website, you agree to:

• Provide accurate and complete information when placing an order.

• Use the website for lawful purposes only.

• Not attempt to interfere with or disrupt the website.

• Not use our website to engage in fraudulent or unlawful activity.

• Not reproduce, copy or misuse our website content without permission.

We reserve the right to refuse or cancel orders where we reasonably suspect fraudulent, unlawful or abusive activity.

3. Products & Product Information

We make every reasonable effort to ensure that product descriptions, images, colours, sizes and other information displayed on our website are accurate.

However, slight differences may occur due to:

• Screen and device settings

• Photography and lighting

• Manufacturing variations

• Product packaging changes

We reserve the right to correct errors, inaccuracies or omissions and to update product information where necessary.

4. Product Availability

All products are subject to availability.

Adding an item to your cart does not guarantee that the item will remain available until checkout is completed.

If an item becomes unavailable after you have placed an order, we will contact you and may offer an alternative solution, replacement or refund where appropriate.

5. Prices

All prices displayed on our website are in South African Rand (ZAR) unless otherwise stated.

We reserve the right to change product prices, promotions and discounts at any time.

However, changes to prices will not affect an order that has already been accepted and paid for, except where an obvious pricing error has occurred.

6. Orders

When you place an order, you are making an offer to purchase the selected products.

An order confirmation does not necessarily mean that the order has been finally accepted. We reserve the right to cancel an order in circumstances including, but not limited to:

• The product being unavailable

• A pricing or product information error

• Suspected fraudulent activity

• Payment not being successfully received

• An error in the customer's order or delivery information

If we cancel an order after payment has been received, we will arrange an appropriate refund.

7. Payment

Payment must be successfully completed before an order can be processed.

We may offer various payment methods through third-party payment providers.

We do not store or have direct access to your complete payment card details where payments are processed through third-party payment providers.

You agree to provide accurate payment and billing information when placing an order.

8. Shipping & Delivery

The Sole Society currently delivers within South Africa only.

Delivery times provided on our website are estimates and may be affected by circumstances outside of our reasonable control, including courier delays, public holidays, adverse weather, high-volume periods or incorrect delivery information supplied by the customer.

Customers are responsible for providing accurate delivery information at checkout.

For further information, please refer to our Shipping Policy.

9. Returns, Exchanges & Refunds

Returns, exchanges and refunds are governed by our Returns & Refund Policy.

By purchasing from The Sole Society, you acknowledge that you have read and understood our returns policy.

Nothing in our returns policy or these Terms of Service is intended to remove or restrict any rights you may have under applicable South African consumer protection legislation.

10. Promotions & Discounts

From time to time, The Sole Society may offer promotional discounts, coupon codes or special offers.

Unless otherwise stated:

• Promotional codes cannot be exchanged for cash.

• Promotional codes may have expiry dates or specific terms.

• Multiple promotional codes may not be combined.

• Promotions may apply only to selected products.

• We reserve the right to withdraw or modify a promotion where permitted by law.

Any specific terms attached to a promotion will take precedence over these general promotional terms.

11. Intellectual Property

All content appearing on the The Sole Society website, including but not limited to:

• Logos

• Brand names

• Product descriptions

• Images

• Graphics

• Website design

• Text

• Marketing materials

is owned by or licensed to The Sole Society, unless otherwise stated.

You may not reproduce, distribute, modify, copy, publish or commercially use our content without our prior written permission.

12. Third-Party Services

Our website may use third-party services, including payment providers, courier companies, website platforms and other service providers.

We are not responsible for interruptions, errors or failures caused by third-party services that are outside our reasonable control.

Your use of third-party services may also be subject to those providers' own terms and privacy policies.

13. Website Availability

We make reasonable efforts to keep our website available and functioning correctly.

However, we do not guarantee that the website will always be available, uninterrupted or completely free from errors.

We may temporarily suspend or restrict access to the website for maintenance, updates, technical issues or other operational reasons.

14. Limitation of Liability

To the extent permitted by applicable law, The Sole Society will not be responsible for losses or damages resulting from circumstances outside our reasonable control.

This does not exclude or limit any liability that cannot legally be excluded or limited under South African law.

15. Personal Information

We collect and process personal information in accordance with our Privacy Policy and applicable South African privacy legislation, including the Protection of Personal Information Act (POPIA), where applicable.

By using our website, you acknowledge that your information may be collected and processed for purposes such as:

• Processing and fulfilling orders

• Payment processing

• Delivery

• Customer support

• Communicating with you about your orders

• Improving our website and services

Please refer to our Privacy Policy for further information.

16. Changes to These Terms

We reserve the right to update or amend these Terms of Service from time to time.

Any updated version will be published on our website and will apply from the date it is posted, subject to applicable law.

We encourage customers to review these terms periodically.

17. Governing Law

These Terms of Service are governed by the laws of the Republic of South Africa.

Any disputes relating to these Terms of Service or your use of our website will be handled in accordance with applicable South African law.

18. Contact Us

If you have any questions regarding these Terms of Service, please contact The Sole Society through the contact details provided on our website.

The Sole Society
Authentic sneakers & branded apparel, proudly serving South Africa.

Last Updated: 13 August 2026