Shipping policy

Shipping Policy

The Sole Society
South Africa

At The Sole Society, we want your order to reach you safely and as quickly as possible. Please review our shipping information below before placing your order.

1. Shipping Area

The Sole Society currently ships within South Africa only.

We do not currently offer international shipping.

2. Processing Times

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders placed over weekends or public holidays will be processed on the next available business day.

Please note that processing times may be longer during promotional periods, sales, public holidays or periods of unusually high order volumes.

3. Delivery Times

Once your order has been dispatched, estimated delivery is generally:

  • Major cities and metropolitan areas: 2–5 business days

  • Regional and outlying areas: 3–7 business days

These timeframes are estimates and are not guaranteed delivery dates.

Delivery may take longer due to circumstances outside of our reasonable control, including courier delays, public holidays, adverse weather, high-volume periods, incorrect delivery details or unforeseen logistical issues.

4. Shipping Fees

Shipping fees will be displayed at checkout before you complete your purchase.

From time to time, The Sole Society may offer:

  • Free shipping promotions

  • Discounted shipping

  • Special delivery offers

Where a free-shipping promotion applies, the applicable terms and conditions will be displayed with the promotion.

5. Tracking Your Order

Where tracking is available, you will receive your tracking information once your order has been dispatched.

You can use the tracking information provided to monitor the progress of your delivery.

Please allow some time for tracking information to become active after your parcel has been collected by the courier.

6. Delivery Address

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please carefully check your:

  • Full name

  • Street address

  • Suburb

  • City/town

  • Postal code

  • Contact number

The Sole Society cannot be held responsible for delivery delays or additional costs resulting from incorrect or incomplete information supplied by the customer.

7. Missed Deliveries

If you are unavailable when the courier attempts delivery, the courier may contact you to arrange another delivery attempt or provide further delivery instructions.

Additional delivery attempts or fees may apply depending on the courier's policies.

Please ensure that someone is available to receive your order where possible.

8. Delayed or Lost Orders

While we work with delivery providers to ensure orders reach customers safely, delivery delays can occasionally occur.

If your order appears to be significantly delayed or has not arrived within the expected timeframe, please contact us with your order number so that we can investigate with the relevant courier.

If a parcel is confirmed as lost in transit, we will work with the courier to resolve the matter and provide an appropriate solution in accordance with applicable law.

9. Damaged Parcels

If your parcel arrives visibly damaged, please take photographs of the packaging and product before disposing of any packaging materials.

Contact The Sole Society as soon as possible with:

  • Your order number

  • Photographs of the damaged parcel

  • Photographs of the product

  • A description of the damage

We will assess the matter and work with you to find an appropriate solution.

10. Incorrect or Missing Items

If you receive an incorrect item or an item is missing from your order, please contact us within 7 days of delivery.

Please provide your order number and photographs of the items received so that we can investigate the issue.

If the error was made by The Sole Society, we will arrange an appropriate solution.

11. Delivery to P.O. Boxes

Delivery to P.O. Boxes may not be available depending on the courier service being used.

Where a physical delivery address is required, customers will be contacted if additional information is needed to complete delivery.

12. Third-Party Couriers

We may use third-party courier and delivery providers to fulfil orders.

Once an order has been handed over to the courier, delivery is subject to the courier's operational processes and delivery network.

We will nevertheless assist customers in following up on delivery issues where reasonably possible.

13. Peak Periods & Promotions

During major sales, promotional campaigns, festive periods and other high-volume periods, processing and delivery times may be longer than usual.

We recommend placing orders early if you require your items by a specific date.

14. Changes to This Shipping Policy

The Sole Society reserves the right to update this Shipping Policy from time to time.

Any updated version will be published on our website and will apply from the date it is posted, subject to applicable law.

15. Contact Us

If you have any questions about your order or delivery, please contact The Sole Society through the contact details provided on our website.

The Sole Society
Authentic sneakers & branded apparel, proudly serving South Africa.

Last Updated: 13 August 2026